Information Technology Department
Empowering City Services Through Innovation, Security & Technology
The Information Technology Department supports every corner of the City of Broken Arrow by maintaining critical systems, networks, and digital infrastructure that keep city operations running efficiently. From cybersecurity and data management to help desk support and system development, IT ensures that employees have the tools, technology, and support needed to serve the community effectively.
This department drives innovation, protects digital assets, and helps the City stay connected in an increasingly technology driven world.

Why IT Matters
Nearly every city service, from 911 dispatch to water utilities, HR, and parks, depends on reliable technology. The IT Department ensures systems run smoothly, information stays secure, and the City continues to innovate and improve how services are delivered.
For tech-forward professionals, this department offers impactful careers where your expertise directly contributes to safety, communication, efficiency, and quality of life for the entire community.

IT Leadership
The Information Technology Department is led by IT Director, Scott Carr, who provides strategic oversight for the City’s technology infrastructure, cybersecurity, data systems, and digital innovation. Scott Carr works with city leadership and internal departments to ensure technology solutions are secure, reliable, and aligned with organizational goals.
With a focus on modernization, customer support, and continuous improvement, Scott Carr leads the IT team in maintaining critical systems, advancing digital services, and supporting employees with the tools and technology needed to serve the community effectively.

Divisions Within the IT Department
Help Desk
What They Do
- Troubleshoot hardware, software, and access issues
- Set up user accounts, devices, and equipment
- Provide workstation support across all City facilities
- Resolve technical issues quickly to minimize downtime
Positions within the division:
- Support Technician I
- Support Technician II
- Support Technician III
Geographic Information Systems (GIS)
What They Do
- Maintain GIS data for utilities, zoning, public safety, and planning
- Create maps for construction projects, infrastructure, and public use
- Provide analysis to support planning and operational decisions
- Manage digital mapping tools and data layers
Positions within the division:
- GIS Specialist
- GIS Division Manager

Network Systems
What They Do
- Manage servers, switches, Wi-Fi, and communication systems
- Monitor network performance and resilience
- Implement cybersecurity measures and data protection
- Support phone systems, VOIP, and connectivity across locations
Positions within the division:
- Security Engineer
- Network Engineer
- Systems Engineer
- SCADA Engineer

Communication Systems
What They Do
- Maintain and configure radio and communications systems
- Support networked phone systems, VOIP, and telecom equipment
- Oversee communication infrastructure for emergency services
Positions within the division:
- Communications Technician
- Radio Technician
- Communications Systems Manager

